We are a leading provider of contact center solutions and products including interactive voice response solutions. Interactive Voice Response (IVR) is a phone system application that prompts callers with recorded messages and options and processes voice input and/or touch-phone keypad selections from the menus. The IVR script responds to this input by providing appropriate information in the form of voice answer or provides a connection to a live operator.

Other terms for this application are AVR (Automated Voice Response) and ARU (Automatic Response Unit) . IVR can also be just one component of many other phone functions including automatic call distribution, database access, voice message broadcasting and automatic dialing processes.

Common IVR Phone Applications

• Call center routing
• Bank balance inquiry
• Stock lookup and quotes
• Customer satisfaction surveys
• Political polls
• Order entry and tracking
• Information lookup
• Movie schedules etc.

Pethahiah offers complete IVR programming services and IVR applications development. From simple to complex phone applications, DSC personnel can design, develop, test and implement your phone campaign quickly and have your phone program in place with a minimal amount of time.
Our highly professional and trained programming staff can analyze your phone needs and design your IVR applications to meet your requirements. Your calling campaign does not have to conform to a static IVR model. Instead our IVR system will answer your calls according to the rules dictated by your business.

We can design and develop phone applications using our comprehensive software toolkit. Alternatively, DSC can provide you with a custom phone application. These applications can be easily ported to your digital phone system when your call volume requires a larger system. Our IVR services include:Frenzo Voice Chat,Star Quest,Job On Phone, Music Greetings, Audio Book...We are a leading provider of contact center solutions and products including interactive voice response solutions. Interactive Voice Response (IVR) is a phone system application that prompts callers with recorded messages and options and processes voice input and/or touch-phone keypad selections from the menus. The IVR script responds to this input by providing appropriate information in the form of voice answer or provides a connection to a live operator.

Other terms for this application are AVR (Automated Voice Response) and ARU (Automatic Response Unit) . IVR can also be just one component of many other phone functions including automatic call distribution, database access, voice message broadcasting and automatic dialing processes.